Customer Service & Data Entry Clerk

Job Description

Apply for an exciting opportunity with LDI Solutions, a rapidly growing company, that develops innovative solutions to protect the environment and human health.
Based in Rochester, NH, LDI Solutions has a goal to create an employee atmosphere of ownership and camaraderie around a common cause of improving how work gets done, with an emphasis on protecting the environment and human health. We are using material science, chemistry, engineering, and innovation to grow and create jobs for people with an entrepreneurial spirit, customer-oriented mentality, and thirst to continuously improve.

Through LDI Interiors, we focus on developing durable upholstery that contributes to healthier commercial interiors. Through LDI Medical, we focus on developing innovative medical products to contribute to a safer, higher quality level of care throughout healthcare and deathcare.

We are looking for a Customer Service & Data Entry Clerk to enter orders, invoice and provide excellent customer service for the company. We are looking for a candidate with an entrepreneurial spirit, customer-oriented mentality, and thirst to continuously improve.

Responsibilities:

  • Field and respond to incoming calls and electronic communication
  • Maintain accuracy of customer database
  • Suggestive selling
  • Approve customer orders as they are entered, manage changes, monitor progress and update the client and sales team throughout order fulfillment
  • Order entry
  • Invoicing
  • Packing & fulfilling sample requests

Qualifications:

  • Strong computer skills, experience with Microsoft Teams and Office 365 Suite and Quickbooks preferred
  • High attention to detail and process/checklist oriented
  • Customer Service Oriented
  • Effective Communication Skills
  • Problem solving
  • Demonstrate sense of urgency to complete tasks to deadlines
  • Strong organization skills
  • Ability to manage time to meet frequently changing deadlines in a fast-paced environment
  • Willingness to take direction and work within a group towards team goals

Pay & Benefits:

  • Depends upon experience
  • Profit sharing
  • Paid vacation and holidays
  • Retirement plan
  • Health insurance plan

Job Type: Full-time, Monday-Friday